Starztech
Terms and Conditions
REMOTE SERVICES
(a) General Services: Starztech will attempt to diagnosis
your technology problem, provide an estimate of applicable service fees (plus
applicable taxes), and then provide you with a technology solution over the
telephone or via the Internet. In certain cases, however, problem diagnosis and
support may not be completed because of a problem with your computer or its
configuration that is beyond our control.
(b) Remote Support Services: Remote support services may be
offered to you over the telephone or via the Internet if your PC was built
within the last four years, you have a working cable or DSL high speed Internet
connection, and your operating system is Windows 2000 or newer. If you elect to
receive remote support, then Starztech remotely logs on through your high-speed
Internet connection to view your computer desktop from the
(c) Software Demand Services: Software demand services may be
offered to you by Starztech. If you elect to receive software demand services,
you are electing to purchase software downloads. In such event, Starztech will
transfer you to a third party who will provide you with information about the
software and who will collect your payment information. Starztech transfers
you, at your request, to the third party for your convenience; however,
Starztech does not warrant or make any representation about the services or
software provided by the third party. Ask about the third party’s privacy
policy as it is different from the privacy policy that applies to Starztech’s
collection and use of your personal information. Also ask about the service and
software warranty applicable to the software download you receive from the
third party as that warranty differs from Starztech’s service warranty.
(d) Your Responsibility: You understand and agree that prior
to contacting or allowing Starztech to perform diagnostic repair or other services
on your computer, it is your responsibility to back-up the data, software,
information or other files stored on your computer disks and/or drives. You
acknowledge and agree that Starztech shall not be responsible under any
circumstance for any loss or corruption of data and/or software.
SERVICE
LIMITATIONS; LIABILITY
(a) LIMITATIONS TO
SERVICE: STARZTECH RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL
REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART,
ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR
EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY
DETERMINED BY STARZTECH.
(b) FORCE MAJEURE: If Starztech's ability to render remote services
is impaired by you or circumstances beyond the control of Starztech, Starztech
may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law,
you agree that Starztech’s total liability for damages related to its remote
services is limited to the total amount you pay for the remote services, and
you release Starztech from liability for any indirect, incidental, special, or
consequential damages. STARZTECH IS NOT LIABLE FOR LOSS, ALTERATION, OR
CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR
OTHER PRODUCT.
SERVICE
WARRANTY
If you are not satisfied with remote services received
from Starztech, please call 626-255-5125 for resolution. We warrant our remote
services for 5 days following the date you received remote service; however,
for repairs necessitated by a virus or spyware, the service warranty is valid
only if the anti-virus and anti-spyware protection for your product is
installed or updated during the repair or promptly thereafter (i.e., before you
connect again to the Internet). If there is a problem with the service provided
by Starztech and if you notify us within the warranty period, we will work to
remedy your problem quickly and at no additional cost.
Terms
and Conditions
PAY FOR
SUPPORT
(a) Services:
Starztech will attempt to diagnose and solve problems over the telephone for an
applicable fee. In certain cases, however, this may not be possible because of
problems with your computer or its configuration that are beyond our control.
(b) User Responsibility: You understand and agree that before
Starztech performs diagnostic repair on your computer, it is your
responsibility to back up the data, software, information, or other files
stored on your computer disks and/or drives. You acknowledge and agree that
Starztech shall not be responsible under any circumstance for any loss or
corruption of data and/or software.
IN-HOME COMPUTER SERVICE
INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during
the entire time period services are provided. If no adult is present when the
Starztech agent arrives, services will be denied and a $99 cancellation charge
will be assessed.
RESPONSIBILITY
It is your responsibility to back up all software and
data on your computer's hard drive(s) and/or any other storage devices before
the Starztech agent arrives. Starztech and/or its third-party service provider
shall not be responsible at any time for any loss, alteration, or corruption of
any software, data, or files.
ACCESS
The Starztech Agent must have 1) access to your residence or business and the
computer(s) and/or peripheral(s) to be serviced, 2) your consent and
cooperation to enter your residence or business, 3) a safe working environment,
work space, and 4) electrical power. If the Starztech Agent determines that
these conditions have not been met, services will be denied and a $99
cancellation charge assessed.
PAY-FOR-SUPPORT
AND IN-HOME SERVICE TERMS
SERVICE LIMITATIONS
Starztech and/or its third-party service providers reserve the right to refrain
from providing any or all services ordered and refund the customer's payment,
wholly or in part, if minimum system requirements are not met or if technical conditions
(such as wiring difficulties or physical barriers) or customer requirements are
unusual, extensive, or beyond the scope of this service agreement as reasonably
determined by Starztech and/or its third-party service provider.
FORCE MAJEURE
If Starztech and/or its third-party service provider's ability to render
services is impaired by circumstances beyond the control of Starztech and/or
its third-party service provider, Starztech and/or its third-party service
provider may choose not to provide services.
LIMITATION OF REMEDY
Under no circumstances shall Starztech, and/or its third-party service provider
be liable to you or any other person for any damages, including without
limitation any indirect, incidental, special or consequential damages, expenses
costs, profits, lost savings or earnings, lost or corrupted data, or other
liability arising out of or related to the services provided by Starztech
and/or its third-party service provider or out of the installation,
de-installation, use of, or inability to use your computer equipment, hardware,
peripherals, or the network as a result of the services provided hereunder.
Starztech shall not be liable for any failure or delay in
performance due to any cause beyond its control. If Starztech’s ability to render
services is impaired by your failure to cooperate or circumstances beyond the
control of Starztech, Starztech may choose not to provide services. Service can
also be denied if dangerous or unhealthy conditions are present including
possible code violations. For any un-installation services provided, Starztech
shall not be responsible for repairing any damage or changes made to your
residence.
LIMITATION OF LIABILITY & RELEASE
By signing this form, you agree to release and hold harmless, Starztech, and/or
its third-party service provider from and against any loss, liability, or
damage, including without limitation, any indirect, incidental, special or
consequential damages, expense, costs, profits, lost savings or earnings or
liability that you, the owner, or lessee may suffer arising out of, or related
to, the services provided by Starztech. This includes but is not limited to
data loss or lack of function in any component or element of your computer
system and/or peripherals, any changes or alterations to your residence (for
example, changes to walls, baseboards, floors, etc.) as a result of Starztech
and/or its third-party service provider's agents, partners, and/or third-party
service providers, regardless of the warranties, disclaimers, and waivers particular
service and shall constitute liquidated damages and are a reasonable estimate
of damages to you. Some states do not allow limitations or release of certain
damages or liability, so the above limitation of liability and release may not
apply to you.
CHANGES
AND CANCELLATIONS
To change your order: You must contact Starztech at
626-255-5125
To cancel your order: You must contact Starztech 626-255-5125
at least 2 hours prior to the scheduled service. The payment amount will be
fully refunded in the manner the purchase was paid.
Security
Cameras Legal Notices
All
orders are subject to review and acceptance by Starztech. As all prices are
subject to change, your order may not be accepted or we may have to communicate
price changes or availability issues to you after you place your order.
Copyright/Trademark
Information
Starztech
is a registered trademark of Starztech Surveillance Systems. This entire
website, copy, images, logos, indicia, text, content, and unique method of
showcasing products is copyright 2005-2006 Starztech Surveillance Systems. All
trademarks appearing herein are acknowledged. Permission to use documents
delivered from this Website and/or server and related graphics is restricted.
The name of Starztech or any of the above trademarks or logos may not be used in
advertising or publicity pertaining to distribution of this information without
specific, written prior permission. The information contained in this website
is subject to change without notice. We are not responsible for typographical,
technical, or descriptive errors of products herein.
Order
Acceptance Policy
Your
receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. Starztech reserves the right at any time after receipt of your order
to accept or decline your order for any reason. Starztech reserves the right at
any time after receipt of your order, without prior notice to you, to supply
less than the quantity you ordered of any item. All orders placed over $2000.00
(
Typographical
Errors
In
the event a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or product
information received from our suppliers, Starztech shall have the right to
refuse or cancel any orders placed for product listed at the incorrect price.
Starztech shall have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is canceled,
Starztech shall immediately issue a credit to your credit card account in the
amount of the charge.
Return
policy and limited guarantee against defects
Every
third party product you buy from Starztech is backed first by the product manufacture's
warranty. Starztech's 30 day limited warranty against defects, may also apply.
Starztech's 30 day limited warranty is a defective exchange policy that
provides for either repair or replacement (at our sole discretion) of
merchandise that has been confirmed as defective by either the manufacture or
Starztech. Leased merchandise is not eligible for this warranty. Hardware
confirmed as defective by the product manufacture or Starztech will either be
exchanged or repaired at our sole discretion within the first 30 days of
ownership only. After 30 days the product manufacture warranty is the only
warranty in effect. Terms and conditions may vary by product or
manufacture.
If
customer wishes to return a item that is not defective for any reason within
the first 30 days on the invoice Starztech will charge a minimum 20% restocking
fee and the remaining balance will be held in the form of a store credit only.
No cash/credit card refunds. After 30 days no returns will be accepted for any
reason.
For
assistance or to exchange a defective product please call 626.255.5125.
Products returned for exchange must be in new condition, original packaging and
include all disks, registration cards, packing materials and other accessories
and be received within 30 days of the invoice date. We reserve the right to
refuse for return or charge a restocking fee of not less than 25% for damaged
or incomplete returns. DVR systems are custom built and are not returnable for
credit. Returned items that show evidence of abuse,
neglect, misuse or faulty installation will result in a voided warranty,
and the products will only be returned to you at your shipping expense. This
warranty will not apply to defects or damage resulting from; improper or
inadequate maintenance or neglect by customer; customer-supplied parts;
unauthorized modification or misuse; operation outside of the environmental
specifications for the products; improper site preparation and maintenance;
product which have been modified or incorporated into other products; use of
other companies’ parts or accessories, either new or remanufactured. Any
alterations to the unit voids all warranty and obligation. No returns will be
accepted without an RA number issued by Starztech or when the product
manufactures or distributors return policies supersede ours. You will be
responsible for all shipping and insurance charges when returning any items. Shipping charges are non-refundable.
Pricing
We
make every attempt to avoid errors in pricing and product information. If a mistake
does occur, we reserve the right to correct it, and we apologize for any
inconvenience it may cause. All prices listed on this site are in U.S. dollars.
Interim markdowns may have been taken, and the original price may not have
resulted in actual sales.
Regarding
Bundles
Bundled
items are included while supplies last. Items of similar or greater value may
be substituted.
Warranty
Limitations
There
are no other express warranties or conditions respecting the equipment. Implied
warranties, if any, are limited to the duration of the express warranty
provided herein.
Limitation
of Liability
In no event
shall Starztech.com or any of its subsidiaries or affiliates be liable for any
indirect, special, incidental or consequential damages including but not
limited to loss of use, loss of data, loss of business or profits. It is the
responsibility of the buyer to ascertain and comply with all applicable local,
state and federal laws in regard to the profession and use of any items
purchased. Consult an attorney regarding such laws before placing an order.
Check your local state law for audio recording. By placing an order, the buyer
represents that he or she is of legal age and agrees to use the product only in
a lawful manner. We assume no liability associated with product usage.
Name: ______________________________________________ Date: ______________________________________________
Signature: _________________________________________________________________